5.0
Based on 38 reviews
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Jayne H. profile picture
Jayne H.
12:42 08 Apr 26
Professional on all levels, friendly team.
marty b profile picture
marty b
14:24 25 Mar 26
I used Luke once before around 8 years ago for surveying some drains put in by builders - I had a superb service. So when our house recently had various issues (slow washing machine drainage/filling utility sink and intermittent sewer smells in the utility room) I knew who to call. Luke is brilliant at communications which is hugely refreshing in this day and age, replying to every message. He came round with the team , did some camera work and smoke testing and immediately found the issues - effectively the design of a few drains was incorrect leading to build ups of sewage in one manhole leading to the odours plus an incorrectly routed washing machine drain. He quoted for the mods which was extremely reasonable and he subsequently came with the team to do the mods at an agreeable date. Needless to say the mods have worked - no build up or odours and washing machine drains like a dream with no sink backfill. Luke is only interested in solving customer problems and he is like a dog with a bone in this sense. Some tradespeople are just after a quick buck - it's brilliant to find a company who want to gain a great reputation by doing great work. Highly recommended.
Steve E. profile picture
Steve E.
19:26 16 Mar 26
Great service from Luke and the lads at Urban. Would highly recommend.
Dorothy S. profile picture
Dorothy S.
13:26 13 Mar 26
Highly recommended.Fast efficient service .Luke very helpful in answering our questions .
Ian D. profile picture
Ian D.
13:26 02 Feb 26
Outstanding service and response time, glad to have found them, I wouldn't go to anyone else for any drainage engineering. Highly recommended. Thanks
Mike R. profile picture
Mike R.
09:42 14 Jan 26
Prompt, responsive customer service. Friendly, helpful, knowledgeable people. Excellent technology and professionalism. Job done quickly and efficiently. What more do you need to know. Well done, guys!
Laura T profile picture
Laura T
08:50 17 Nov 25
I would totally recommend Urban Reactive and frequently do!! Always found Luke and his team trustworthy, professional and punctual. He is our go to for advice, competitive quotes and assured quality. We have used the company for drainage, surveys, groundwork and landscaping. Thanks
Nick C profile picture
Nick C
15:12 12 Nov 25
I called Urban Reactive to look at a blocked soil pipe with suspected root intrusion. Luke was able to give me a good idea of cost over the phone, and had a team out to me at my earliest convenience. The guys gave me lots of information about what they were looking at and talked me through how best to resolve it. It was all very transparent and informative and they went ahead and fixed the problem with a resin casing, and showed me a video on completion. Everything is working fine again within the day and I'll be sure to call them again if I have any other problems with my drainage system.
Annie S. profile picture
Annie S.
09:31 01 Nov 25
I never thought I’d need a ‘drain man’, but having bought an aging house that had stood empty for a while and was in need of refurbishment, I found I did. Luke and his team have kept my system going whilst preparing for the build. They are knowledgable, efficient and quickly responsive in an emergency. They will be my drain company of choice when I refurbish my home. If you need a go-to drain company, Urban-Reactive are the best! Highly recommended.
Katy R. profile picture
Katy R.
16:43 24 Sep 25
I can’t thank you guys enough for the quick response and repair you did for us at Spotless Soles while our neighbours soil stack was emptying into our shop!
Your team were fabulous- polite and unphased while I was freaking out!
Couldn’t recommend you anymore x
Tom E. profile picture
Tom E.
13:42 10 Sep 25
Very helpful, job completed quickly and at a very reasonable price. Cannot fault the job. Highly recommend.
Emma D. profile picture
Emma D.
07:38 15 May 25
I cannot recommend Urban Reactive too highly. They delivered on time, to budget and to a really high standard, a new driveway at the front of my home. This required extensive works, including the removal of a large volume of concrete, new drainage and the creation of garden space. Everyone involved was truly a pleasure to deal with, unfailingly tidy, and very considerate. Having been recently widowed I was nervous about carrying out works alone - they made the process a pleasure.
Joyce K. profile picture
Joyce K.
08:40 02 May 25
A very professional service. Quick response to our enquiry. Peace of mind to have our old drains checked with up to date technology. We were able to get repairs done without digging up our driveway. Highly recommended
Angelo P. profile picture
Angelo P.
09:34 04 Apr 25
Very professional, efficient and friendly service at a competitive rate. The response to my enquiry was very quick and the information provided was clear and easy to understand. The team arrived on the day and time quoted and ensured I was advised on what they were doing at every stage of the job. They were very polite and left the work area clean and tidy. I would not hesitate to use them again and recommend them to anyone else.
Phil J. profile picture
Phil J.
10:40 04 Feb 25
Sewer pipe blocked on 1st Jan and a well-known national company came out and jetted it but did not put a camera down and it blocked again days later. Insurance company sent another big company out who put a camera down, told me that the problem was tree roots but did not fix it. Urban-reactive came out, got rid of the roots and then came back a couple of weeks later to repair the pipe and raise manholes above the patio. Did a very nice job.
Barbara I. profile picture
Barbara I.
14:07 31 Dec 24
Prompt, excellent service. Thank you
Gillian H. profile picture
Gillian H.
21:43 27 Nov 24
This is an exceptional company, Luke is extremely knowledgeable and works with you to come up with a solution. His team is professional and reliable. My experience of Urban-Reactive was excellent, both in undertaking the survey and delivery of a solution. I can’t recommend them highly enough.
Joanne C. profile picture
Joanne C.
18:13 27 Nov 24
Great job carried out by Urban Reactive today. Damp living room wall caused by blocked gully on roof & blocked downpipe & drain full of roots. Blockage cleared,drain rebuilt with concrete & brick surround.All debris taken away. The lads were very respectful of my property whilst carrying out some of the work via a velux window in loft bedroom.
Very reliable,would highly recommend.
More reviews

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What is a Drain Survey in Helsby

A drain survey in Helsby involves inspecting your drainage system with specialised cameras that provide live feedback. This helps identify issues so we can determine and implement the best solution.

Why should My Drains be surveyed?

There are several reasons to conduct a drain survey, even if it is not strictly necessary. The primary reason for requiring a drain survey is that, when purchasing a property, such a survey can reveal issues that a standard property survey might not. This is because property surveyors generally lack the specialised tools and expertise needed to properly assess drain systems. Consequently, this may reduce the property’s value, ultimately benefiting the prospective buyer, as the current owner would be responsible for any repair costs.

Drain surveys are also essential for construction projects, as they help identify the drain system’s structural layout. This information is crucial for planning construction activities accordingly.

Obtaining a drain survey in Helsby could also be economically advantageous for current homeowners. This service enables the detection of potential drainage issues before they escalate into costly and damaging problems. Incidents such as pollution, reduced flow rates, and blockages are all indications that, if left unaddressed, could cause significant difficulties in the future. Recognising the signs of these issues is important; however, they often remain hidden until a major blockage occurs.

In conclusion, if a drain survey would be beneficial to you, please do not hesitate to contact us to arrange an appointment.

CCTV Drain Survey

Our Drain Surveying in Helsby

First, our drain surveying service in Helsby is ideal for homebuyers. This is because we find any potential problems with the drainage system of the property you are buying. Furthermore, existing homeowners can gain from an in-depth analysis of their home’s drainage system. Because a proactive approach is better than a reactive one.

Identifying potential problems before they become major issues is the best way to protect your drains. In addition, our drain surveys in Helsby are well-priced and carried out by qualified surveyors and will provide an overview of the condition of your property’s drainage system.

How much does a drain survey cost in Helsby?

Initially, when our technology was in its early stages, drain surveying in Helsby was significantly more costly. However, thanks to advancements in our CCTV techniques, we’ve been able to significantly reduce expenses over time.

Drain surveying costs in Helsby can vary depending on the number of drains on your property. If any issues are identified during the survey, the price to unblock the drain will depend on the severity of the blockage. 

Our drain surveys in Helsby are offered at competitive prices and provide a comprehensive understanding of your drainage system’s condition.

How long does a drain survey take?

Drain surveying in Helsby is quick and focused, especially for common blockages, and we truly value your time. Most issues are resolved within 45 minutes, and we’ll extend our visit only if necessary, especially for complex problems. We’ll keep you updated throughout the process, so you’re always in the loop. If you need a drain survey for your property, our friendly and professional service is just what you’re looking for.

We conduct comprehensive drain surveys in Helsby, using the latest CCTV technology to identify any issues. This makes our surveys not only highly effective but also faster than others.

After the survey, if we find any damage or blockages, we’d be more than happy to help fix those for you, too.

What equipment do we use when Drain Surveying in Helsby?

When you arrange a drain survey in Helsby, we use the best technology to ensure the job is done properly. Below is a rundown of exactly what we use to achieve the best results:

Waterproof cameras: We use high-tech cameras that operate in flowing water and tight spaces. This gives us a clear view of your drains and of areas that would otherwise be impossible to see.

Crawlers: Remote-controlled cameras that provide rapid visual access to sewer systems. They are highly mobile and can navigate obstructed pipes.

Access rods: We push these cameras along your drainage system because they are very flexible. This makes tight turns and corners easy to navigate.

Sonar units: If a pipe is full and visibility is limited, we use sonar surveys to provide acoustic profiling. This gives insight into the condition of the pipes.

What do we do? – The process

Every job is different; drain surveying in Helsby. We do follow a structure. This structure allows us to maintain our top-quality service: 

Call Us – Firstly you need to give us a call!

Arrival – Next, we will arrive on time and discuss your drainage issue with you before setting up the equipment needed.

Analysis – We will then access your drains and use our equipment to assess the situation.

Report – Now we will have found any damage or blockage (if any) and will relay this information back to you.

Recommend – Finally, we will use our analysis to recommend a course of action. You might decide you want the issue resolved there and then. If so, we would be happy to apply our expertise.

WHat are we likely to find?

Essentially, our drain survey in Helsby will be able to identify just about any issue with your drainage system. Your drainage system is in good hands, as our drain survey is designed to provide the best review available. Moreover, we can list the most common problems we have encountered. 

  • Collapsed drains
  • Tree root ingress
  • Blockages
  • Causes and extent of leaks/bursts in pipes
  • Corrosion, wear, and tear
  • Animal intrusion
  • Evidence of displacement or poor installation

Coming to us has several advantages. But most importantly, having a drain survey in Helsby could save you significant time and money. If you can prevent problems before they occur, then you can plan ahead and stop unnecessary damage and expense.

What is a drain survey in Helsby?

A drain survey is a thorough analysis of your property’s drainage system.

The process uses advanced CCTV drain inspection cameras to provide a closer view of the drain.

Our drain surveying service in Helsby uses this equipment to provide a clear picture of your drains’ condition. Which therefore allows us to determine if there are any problems with the drainage system.

Our work