5.0
Based on 35 reviews
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Dorothy S. profile picture
Dorothy S.
13:26 13 Mar 26
Highly recommended.Fast efficient service .Luke very helpful in answering our questions .
Ian D. profile picture
Ian D.
13:26 02 Feb 26
Outstanding service and response time, glad to have found them, I wouldn't go to anyone else for any drainage engineering. Highly recommended. Thanks
Mike R. profile picture
Mike R.
09:42 14 Jan 26
Prompt, responsive customer service. Friendly, helpful, knowledgeable people. Excellent technology and professionalism. Job done quickly and efficiently. What more do you need to know. Well done, guys!
Laura T profile picture
Laura T
08:50 17 Nov 25
I would totally recommend Urban Reactive and frequently do!! Always found Luke and his team trustworthy, professional and punctual. He is our go to for advice, competitive quotes and assured quality. We have used the company for drainage, surveys, groundwork and landscaping. Thanks
Nick C profile picture
Nick C
15:12 12 Nov 25
I called Urban Reactive to look at a blocked soil pipe with suspected root intrusion. Luke was able to give me a good idea of cost over the phone, and had a team out to me at my earliest convenience. The guys gave me lots of information about what they were looking at and talked me through how best to resolve it. It was all very transparent and informative and they went ahead and fixed the problem with a resin casing, and showed me a video on completion. Everything is working fine again within the day and I'll be sure to call them again if I have any other problems with my drainage system.
Annie S. profile picture
Annie S.
09:31 01 Nov 25
I never thought I’d need a ‘drain man’, but having bought an aging house that had stood empty for a while and was in need of refurbishment, I found I did. Luke and his team have kept my system going whilst preparing for the build. They are knowledgable, efficient and quickly responsive in an emergency. They will be my drain company of choice when I refurbish my home. If you need a go-to drain company, Urban-Reactive are the best! Highly recommended.
Katy R. profile picture
Katy R.
16:43 24 Sep 25
I can’t thank you guys enough for the quick response and repair you did for us at Spotless Soles while our neighbours soil stack was emptying into our shop!
Your team were fabulous- polite and unphased while I was freaking out!
Couldn’t recommend you anymore x
Tom E. profile picture
Tom E.
13:42 10 Sep 25
Very helpful, job completed quickly and at a very reasonable price. Cannot fault the job. Highly recommend.
Emma D. profile picture
Emma D.
07:38 15 May 25
I cannot recommend Urban Reactive too highly. They delivered on time, to budget and to a really high standard, a new driveway at the front of my home. This required extensive works, including the removal of a large volume of concrete, new drainage and the creation of garden space. Everyone involved was truly a pleasure to deal with, unfailingly tidy, and very considerate. Having been recently widowed I was nervous about carrying out works alone - they made the process a pleasure.
Joyce K. profile picture
Joyce K.
08:40 02 May 25
A very professional service. Quick response to our enquiry. Peace of mind to have our old drains checked with up to date technology. We were able to get repairs done without digging up our driveway. Highly recommended
Angelo P. profile picture
Angelo P.
09:34 04 Apr 25
Very professional, efficient and friendly service at a competitive rate. The response to my enquiry was very quick and the information provided was clear and easy to understand. The team arrived on the day and time quoted and ensured I was advised on what they were doing at every stage of the job. They were very polite and left the work area clean and tidy. I would not hesitate to use them again and recommend them to anyone else.
Phil J. profile picture
Phil J.
10:40 04 Feb 25
Sewer pipe blocked on 1st Jan and a well-known national company came out and jetted it but did not put a camera down and it blocked again days later. Insurance company sent another big company out who put a camera down, told me that the problem was tree roots but did not fix it. Urban-reactive came out, got rid of the roots and then came back a couple of weeks later to repair the pipe and raise manholes above the patio. Did a very nice job.
Barbara I. profile picture
Barbara I.
14:07 31 Dec 24
Prompt, excellent service. Thank you
Gillian H. profile picture
Gillian H.
21:43 27 Nov 24
This is an exceptional company, Luke is extremely knowledgeable and works with you to come up with a solution. His team is professional and reliable. My experience of Urban-Reactive was excellent, both in undertaking the survey and delivery of a solution. I can’t recommend them highly enough.
Joanne C. profile picture
Joanne C.
18:13 27 Nov 24
Great job carried out by Urban Reactive today. Damp living room wall caused by blocked gully on roof & blocked downpipe & drain full of roots. Blockage cleared,drain rebuilt with concrete & brick surround.All debris taken away. The lads were very respectful of my property whilst carrying out some of the work via a velux window in loft bedroom.
Very reliable,would highly recommend.
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What is a Drain Survey in Chester

A drain survey in Chester involves a careful check of your drainage system. Our friendly team uses state-of-the-art equipment, including cameras that are gently sent into your drains. These cameras transmit a live video feed back to us, allowing us to clearly see inside your drains and identify potential issues. From there, we work with you to select the best solution and take action as needed, ensuring a smooth, stress-free process.

Why should My Drains be surveyed?

Several reasons make a drain survey useful, even if not strictly necessary. One primary reason is when purchasing a house: a drain survey can reveal issues that a standard property survey might miss because surveyors lack the tools or expertise to properly assess drains. This could potentially lower the property’s market value, benefiting the buyer, while the current owner would be responsible for repairs. Drain surveys are also crucial for construction projects as they provide details on the drain system’s structure, enabling building work to proceed safely around it. Additionally, getting a drain survey in Chester can save homeowners money by detecting developing problems early—such as pollution incidents, slow flow rates, or blockages—that could become costly if left unaddressed. Signs indicating the need for a survey include unexplained odours, slow drains, or frequent backups, though many issues remain hidden until they cause major blockages. If you believe a survey could be helpful, please contact us to arrange one.

CCTV Drain Survey

Our Drain Surveying in Chester

First, our drain surveying service in Chester is ideal for home buyers because we identify potential issues with the property’s drainage system. Furthermore, existing homeowners can benefit from an in-depth analysis of their home’s drainage system, as a proactive approach is better than a reactive one.

Identifying potential problems before they become major issues is the best way to protect your drains. In addition, our drain surveys in Chester are well-priced and carried out by qualified surveyors, and will provide an overview of the condition of your property’s drainage system.

How much does a drain survey cost in Chester?

In the early stages, when our technology was still in development, drain surveying in Chester was much more expensive. However, as our CCTV methods have become more advanced, costs have declined significantly.

Drain surveying in Chester can vary in cost depending on the number of drains on your property. If any issues are found in the survey, the cost to unblock the drain varies. This is because the cost depends on the severity of the blockage.

Our drain surveys in Chester are competitively priced and provide in-depth insight into the condition of your drainage system.

How long does a drain survey take?

Drain surveying in Chester is a quick process for typical blockages, and we respect your time. Most issues are identified within 45 minutes, and we extend our visit only if absolutely necessary. Longer durations are only for complex problems. We keep you informed throughout. If you require a drain survey for your property, our service is the perfect choice. We provide comprehensive drain surveys in Chester, using the latest CCTV equipment to accurately identify issues. Our surveys are highly efficient and consistently faster than competitors. After the survey, if any damage or blockages are found, we can handle the repairs as well.

What equipment do we use when Drain Surveying in Chester?

When you schedule a drain survey in Chester, we use the best technology to ensure thorough, accurate work. Here’s a friendly overview of what we use to achieve top-notch results:

Waterproof cameras: Our advanced waterproof cameras can operate under flowing water and in tight spaces, providing a clear view of your drains—areas that are usually hard to see.

Crawlers: These remote-controlled cameras are great for quick visual inspections of sewer systems. Their mobility helps them easily navigate through obstructed pipes.

Access rods: We use these to improve access to the cameras in your drainage system as needed, as they are highly flexible. This makes tight turns and corners easy to navigate.

Sonar units: If a pipe has limited vision due to it being full, we use Sonar surveys to provide acoustic profiling. This gains an insight into the condition of the pipes.

What do we do? – The process

Every job is different. Drain surveying in Chester: we follow a structure. This structure allows us to maintain our top-quality service: 

Call Us – Firstly, you need to give us a call!

Arrival – Next, we’ll arrive promptly and take the time to discuss your drainage issue with you before we set up any necessary equipment. We’re here to ensure everything goes smoothly and that you feel comfortable every step of the way.

Analysis – We will then inspect your drains using our equipment to assess the situation.

Report – We will now have found any damage or blockage (if any) and will relay this information back to you.

Recommend – Finally, we will use our analysis to recommend a course of action. You might decide you want the issue resolved there and then. If so, we would be happy to apply our expertise.

WHat are we likely to find?

Essentially, our drain survey in Chester will be able to identify just about any issue with your drainage system. Your drainage system is in good hands, as our drain survey is designed to provide the best review available. Moreover, we can list the most common problems we have encountered. 

  • Collapsed drains
  • Tree root ingress
  • Blockages
  • Causes and extent of leaks/bursts in pipes
  • Corrosion, wear, and tear
  • Animal intrusion
  • Evidence of displacement or poor installation

Coming to us has several advantages. But most importantly, getting a drain survey in Chester could save you significant time and money. If you can prevent problems before they occur, then you can plan ahead and stop unnecessary damage and expense.

What is a drain survey in Chester?

A drain survey constitutes a comprehensive assessment of the drainage system on your property. The procedure uses advanced CCTV drain inspection cameras to provide a detailed examination of the drains. Our drain surveying service in Chester uses this equipment to provide a clear understanding of your drains’ condition, enabling us to identify potential issues within the drainage system.

Our work