Effective date: 15/01/2026
This privacy policy explains how Urban-Reactive.co.uk Ltd collects, uses, and protects any personal information you provide when using this website.
Who We Are
Urban Reactive Ltd provides drainage, groundworks, CCTV drain surveys, drain repairs, and maintenance services. We are committed to protecting your privacy and handling your personal data responsibly.
Information We Collect
We may collect and process the following personal information:
Your name, email address, and telephone number when you submit a contact or enquiry form
Details you provide when requesting a quote or service
Any correspondence you send to us by email or through the website
Technical information such as IP address, browser type, device information, and pages visited, collected automatically through cookies
How We Use Your Information
We use your personal data to:
Respond to enquiries and requests
Provide drainage and groundworks services you have asked for
Communicate with you about your enquiry or booking
Improve our website and services
Maintain internal records and comply with legal obligations
Legal Basis for Processing
We process personal data under the following lawful bases:
Performance of a contract or taking steps to provide a requested service
Your consent, where you have provided it
Our legitimate business interests, such as improving our services and responding to enquiries
Compliance with legal obligations
Cookies
This website uses cookies to improve your experience and help us understand how the site is used.
Cookies are small text files stored on your device that help us analyse website traffic and usage patterns. This information is used for statistical purposes only and does not identify you personally.
You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect how parts of the website function.
Sharing Your Information
We do not sell, rent, or trade your personal data to third parties.
We may share your information with trusted service providers who support our business operations, or where required by law or regulatory authorities.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. While we take security seriously, no online transmission can be guaranteed as completely secure.
Data Retention
We only keep personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Your Rights
You have the right to:
Request access to the personal data we hold about you
Ask for incorrect or incomplete data to be corrected
Request deletion of your personal data where appropriate
Object to or restrict certain processing activities
Withdraw consent at any time where consent is the legal basis
To exercise these rights, please contact us using the details below.
Third-Party Websites
Our website may include links to external websites. We are not responsible for the privacy practices or content of those external sites.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Details
If you have any questions about this privacy policy or how your data is handled, please contact:
Urban-Reactive.co.uk Ltd
Email: info@urban-reactive.co.uk
Telephone: 01244 330019
Address: White Lane Depot, Christleton, Chester CH3 6AH